![]() This accounts both for the advanced state of the sales solution and comparative simplicity of finance. Data is held in Microsoft’s highly-secure datacentres and is GDPR compliant.Ĭonclusion: Zoho’s CRM has existed since 2005 and has clearly evolved from a sales and marketing solution to offer more functionality. It comes with 10GB of storage per organisation, with a $50 per month charge per extra 10GB (though there are free solutions for avoiding this). Dynamics 365 also has a sandbox environment but this comes at an additional cost.ĭynamics 365 is also a cloud solution. This allows you to access or build customised apps powered by Microsoft Dynamics 365 (equivalent Zoho solution has an extra cost). The licence also includes access to Microsoft PowerApps as part of the price. We couldn’t find any information about where data was stored, how it’s protected or whether this is GDPR compliant.ĭynamics 365: On the Customer Engagement Plan licence, Microsoft Dynamics 365 comes with sales, marketing, customer service, project automation, field service and social engagement functionality – more than enough for the average SME. Zoho is a cloud-based solution and comes with 5GB of storage (extra storage up to 100GB comes at an unspecified cost). Zoho has a sandbox environment for development and has its own managed email solution that it looks to promote with its CRM. HR functionality in the meantime helps to manage both existing staff and recruitment. The sales and marketing functionality is the most developed and includes quite advanced options including automation of emails to help faster lead management and SalesSignals which tracks interactions across social media.įinance functionality includes features such as bookkeeping, expenses, inventory management and invoicing. Zoho: In terms of CRM functionality, the platform offers sales, marketing, finance and HR utility. Even then, Dynamics 365 has much greater functionality and its slightly higher price point can be justified by Microsoft’s inclusion of support. However, it’s worth pointing out that users would need to purchase Zoho’s top-priced licences for the platform to start competing with Microsoft’s Customer Engagement Plan. The ability to bolt-on functionality will appeal to those looking to experiment with CRM modules. ![]() This rises to £158 ($205) for the Dynamics 365 Plan licence, which includes the more expensive finance and retail modules.įor most organisations, there will also be development costs involved, but Dynamics 365 support is included within licensing costs.Ĭonclusion: Zoho represents an affordable solution if you’re only interested in one set of functionality and are happy with how the platform works out-of-the-box. For a reasonable level of functionality however, a Customer Engagement Plan licence costs £87 per user per month ($113). There are no apparent initial development costs.ĭynamics 365: Microsoft’s licensing starts as low as £30 per user. Lastly, the top level of support for Zoho is priced at $25 per organisation for a month. If companies wish to use Zoho’s HR capabilities, they can expect to pay $45 (£34.50) per user per month. On top of this, organisations can expect to pay around $100 (£79) per month for finance capabilities (up to 10 users – further users at a small extra cost). After this, the most basic package for sales and marketing starts at around $12 per month per user (about £9), rising to a top value of $100 per month per user (£76). ![]() Zoho is free for companies of less than 3 users. Zoho: One of the biggest appeals of this CRM is its low cost of entry. These are based on some of the most common concerns that we hear from businesses when we first implement a CRM for them. ![]() ![]() We've compared the two CRM solutions on a series of criteria below. On the CRM landscape, Zoho is growing popularity thanks to low pricing and out-of-the-box functionality for sales teams.īut when it comes to Dynamics 365 vs Zoho which is better? Is Dynamics 365's price to entry too high? Does Zoho represent long-term value for money for an expanding company? ![]()
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